Returns & Exchanges

At Nutri-bay, we want you to be fully satisfied with your health and wellness purchases. If you receive a damaged product or the wrong item, you may return it within 14 days of delivery provided the safety seals remain intact.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of receipt with your order number and photos of the items you wish to return.

• 2.
  Prepare the Package

  Ensure all food items are unopened and in their original packaging to comply with health and safety regulations.

• 3.
  Ship to Nutri-bay

  Affix the provided return shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your refund or exchange within 5-7 business days.